Privacy Policy

Effective date: November 12, 2026

Ivory Floral Events ("Ivory Floral Events," "we," "us" or "our") designs flowers and décor for weddings, private celebrations and corporate events in Los Angeles, Orange County and throughout California. This Privacy Policy explains how we collect, use and protect your personal information when you visit www.ivoryfloralevents.com, contact us, book a consultation or hire us for your event.

Information We Collect

Information you give us. When you fill out an inquiry or consultation form, book an appointment, sign a proposal or contract, make a payment, or contact us by phone, text, email or social media, we may collect:

Your name, email address, phone number and mailing or billing address
Event details, such as your wedding or event date, venue, guest count, budget, style preferences and inspiration photos
Names and contact information of your partner, planner, venue coordinator or other vendors you ask us to work with
Delivery, setup and on-site details for your event
Payment information, which is processed securely by our payment providers. We do not store full card numbers.

Information collected automatically. When you visit our website, we and our website platform automatically collect basic technical information, such as your browser type, device, pages visited and how you arrived at our site. This information does not directly identify you and helps us understand how visitors use our site so we can improve it.

Cookies

Cookies are small files stored on your device that help our website work and remember your preferences. Our website platform (Wix) and analytics tools use cookies to operate the site, keep it secure and measure traffic. Most browsers let you block or delete cookies, but some features of the site may not work properly if you do.

How We Use Your Information

To respond to your inquiry and schedule consultations
To prepare proposals, quotes, contracts and invoices
To plan, design, deliver, install and break down flowers and décor for your event
To coordinate with your planner, venue and other vendors you have asked us to work with
To photograph and record your event and share those images in our portfolio, website, blog, social media and marketing, as authorized in your contract
To process payments and keep business and tax records
To send you updates about your event and, if you opt in, occasional news, seasonal ideas and offers
To improve our website, services and customer experience
To protect our rights and comply with the law

Event Photos and Videos

Sharing real weddings is an important part of our work. As stated in our client contract, by signing a contract with Ivory Floral Events, you authorize us to photograph and record your event and to use and share those photos and videos, including images of the couple, the wedding party, family members and guests, along with the flowers, decor and overall experience.

We may publish these images on our website, blog, portfolio, social media, advertising and marketing materials, and in submissions to wedding publications and award programs. We may also tag or credit the venue, planner and other vendors who worked on your event. Images may be used without additional notice or compensation.

If you have questions about how images from your event are used, or a specific concern about a particular photo, please contact us at info@ivoryfloralevents.com and we will review your request in line with your contract.

How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We only share information as needed to run our business and serve your event, including with:

Your event planner, venue and other vendors you ask us to coordinate with
Service providers that help us operate, such as our website platform, booking and payment processors, email tools and delivery or installation partners
Professional advisors, such as accountants and attorneys
Government authorities or others when required by law, or to investigate fraud or protect our rights, property or safety
The public, when we publish event photos and videos as described in the Event Photos and Videos section

We may share general statistics about our website traffic, but these do not include information that identifies you.

Emails and Text Messages

You can opt out of marketing emails at any time by clicking "unsubscribe" in the email or replying with "no emails." You can opt out of marketing texts by replying "STOP." We will still send messages that are necessary for your booked event, such as confirmations, timelines and invoices.

Your California Privacy Rights

If you are a California resident, you may have the right to:

Know what personal information we collect about you and how we use and share it
Request a copy of your personal information
Ask us to correct inaccurate personal information
Ask us to delete your personal information, subject to legal exceptions such as records we must keep for contracts, taxes or accounting
Not be discriminated against for exercising these rights

To make a request, email us at info@ivoryfloralevents.com or call us at 310-321-2222 or 949-545-3132. We will verify your request before responding.

How Long We Keep Information

We keep your information for as long as needed to provide our services, maintain business records and meet legal, tax and accounting requirements. When it is no longer needed, we delete it or store it securely.

Security

We use reasonable measures to protect your information from loss, misuse and unauthorized access. Payments are processed through secure, encrypted connections. However, no website or online transmission is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, please contact us and we will delete it.

Links to Other Websites

Our website may link to other sites, such as venues, vendors, social media or government pages. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date. By using our website or services, you agree to this Privacy Policy as it is posted.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Ivory Floral Events
Email: info@ivoryfloralevents.com
Los Angeles: 310-321-2222
Orange County: 949-545-3132
Website: www.ivoryfloralevents.com